Customer Service Representative with Upselling Expertise - Bali

Join Australian Outsource Desk as a Customer Service Representative with Upselling Expertise in beautiful Bali! We’re seeking dynamic professionals to deliver exceptional customer experiences while driving sales growth in a fast-paced BPO environment.

As a Customer Service Representative, you’ll be the voice of our company, handling inbound and outbound calls with a focus on upselling and cross-selling opportunities. Our team in Bali is known for its vibrant culture and stunning landscapes, creating a unique and inspiring work environment.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction and upselling opportunities
• Use CRM systems like Salesforce or Zendesk to manage customer interactions and track sales leads
• Identify upselling and cross-selling opportunities based on customer needs and preferences
• Provide exceptional customer service, resolving issues and answering queries in a professional and friendly manner
• Collaborate with the sales team to achieve monthly and quarterly targets
• Maintain accurate and up-to-date customer records
• Participate in team meetings and training sessions to improve skills and knowledge
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a BPO or call center environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making skills
• Familiarity with CRM systems like Salesforce or Zendesk is a plus
• Ability to work well under pressure and meet targets in a fast-paced environment
• Proficiency in English, both written and spoken
• Bachelor's degree in Business Administration, Communication, or a related field is a plus
• Certification in customer service or sales is a plus

🛠️ Keahlian

Lowongan Terkait