Field Collection Officer - JABODETABEK

Join OTO Group, a leading financial services provider, as a Field Collection Officer in the JABODETABEK region. In this role, you will play a crucial part in maintaining customer relationships and ensuring smooth repayment processes. Your responsibilities will include visiting customers, collecting payments, and resolving any issues that may arise. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where your efforts directly impact customer satisfaction and financial recovery.

OTO Group is committed to providing innovative financial solutions to its customers. With a strong presence in the JABODETABEK region, we are looking for a dedicated and proactive Field Collection Officer to join our team. If you are passionate about building strong customer relationships and have a knack for problem-solving, this role is perfect for you.

As a Field Collection Officer, you will be responsible for visiting customers to collect payments and ensure timely repayments. You will also handle customer inquiries and resolve any issues that may arise. This role requires a proactive approach and the ability to work independently and as part of a team.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect payments and ensure timely repayments.
• Handle customer inquiries and resolve any issues that may arise.
• Build and maintain strong customer relationships.
• Collaborate with the collection team to achieve daily and monthly targets.
• Monitor and update customer payment records in the system.
• Provide regular reports on collection activities and customer feedback.
• Participate in training and development programs to enhance skills and knowledge.
• Adhere to company policies and procedures related to collections and customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a similar role in the financial services industry.
• Strong communication and interpersonal skills.
• Proactive and independent work style.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with collection software and systems.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.

🛠️ Keahlian

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